Privacy Policy

Last updated: 13 July 2026

Syncy is a product operated by MindValley LLC, a Wyoming limited liability company, 30 N Gould St Ste R, Sheridan, WY 82801, United States ("Syncy", "we", "us"). This policy explains how we handle information when you use our website and platform. Questions: sales@syncy.tech.

1. Who this applies to

This policy covers (a) visitors to syncy.tech, and (b) business customers who use the Syncy platform to manage their own customer conversations ("Customers"). For messages and contacts that our Customers handle through Syncy, the Customer is the data controller and Syncy acts as a data processor on their behalf — see our Data Processing Addendum.

2. Information we collect

Account data: name, business name, email, phone number, and login credentials.
Business & billing data: company details, plan, and payment records (card details are handled by our payment processors, not stored by us).
Platform data: messages, contacts, and conversation content that a Customer connects or imports to operate their inbox — processed on the Customer's behalf.
Usage & device data: log data, IP address, browser type, and basic analytics to keep the service secure and reliable.

3. How we use information

To provide, maintain, and secure the Syncy platform;
To process payments and manage subscriptions;
To send service, security, and account notifications;
To provide support and improve the product;
To comply with legal obligations and prevent abuse.

We do not sell personal data, and we do not use our Customers' end-customer conversation content for advertising.

4. WhatsApp & Meta

Syncy connects to the official WhatsApp Business Platform provided by Meta. When a Customer connects their WhatsApp Business Account, message delivery and related data are also governed by Meta's terms and privacy policies. Syncy uses this access only to deliver the inbox and messaging features the Customer has enabled. WhatsApp is a trademark of Meta Platforms, Inc.; Syncy is an independent provider not endorsed by Meta.

5. How we share information

We share information only with:

Subprocessors that power the service (e.g. cloud hosting, WhatsApp/Meta, payment processors, analytics) under contract;
Authorities where required by law; and
A successor in the event of a merger or acquisition, subject to this policy.

6. Data retention

We keep personal data only as long as needed to provide the service and meet legal obligations. Customers can request export or deletion of their data at any time; on account closure we delete or anonymize data within a reasonable period, except where retention is legally required.

7. Security

We use encryption in transit and at rest, access controls, and tenant isolation to protect data. No system is perfectly secure, but we work to industry standards and notify affected parties and regulators of qualifying breaches as required by law.

8. Your rights

Depending on your location (including under the EU/UK GDPR and Saudi PDPL), you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to object or withdraw consent. To exercise these, contact sales@syncy.tech. End customers of our Customers should contact that business directly, as the controller of their data.

9. International transfers

Syncy operates internationally, and data may be processed in countries other than yours. Where required, we use appropriate safeguards for such transfers.

10. Children

Syncy is a business tool and is not directed to children under 16. We do not knowingly collect their data.

11. Changes

We may update this policy; material changes will be posted here with a new date. Continued use after changes means you accept the updated policy.

12. Contact

MindValley LLC · 30 N Gould St Ste R, Sheridan, WY 82801, USA · sales@syncy.tech

This template is a starting point and not legal advice. Have it reviewed by a qualified attorney before launch, especially for GDPR, Saudi PDPL, and Meta platform requirements.